Data Protection Policy

Ace89's Privacy Policy — Your data is our responsibility

Ace89 believes your personal data belongs to you alone. This Privacy Policy clearly sets out what information we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026

01 Introduction

Ace89 (https://ace89.fun) takes your privacy seriously. This Privacy Policy ("Policy") applies to all services on the ace89 platform and explains how we collect, use, store, and protect your personal information.

By using ace89 or creating an account, you are considered to have accepted this Privacy Policy. Please read the full policy carefully before using the platform for the first time.

We want you to use ace89 with complete confidence. This policy is fully transparent about where your data goes and why it is collected.

ace89's Commitment: We never sell your personal information or share it with unauthorized third parties.

02 What Information We Collect

Ace89 only collects information that is genuinely necessary to provide its services. The types of information collected are described below:

Data Types Example When Collected
Identity Information Full name, date of birth, national ID number During Registration & Verification
Contact Information Mobile number, email address At the time of account creation
Financial Information Mobile Banking/Nagad number, transaction history During Deposits & Withdrawals
Device & Usage Information IP address, browser, OS, session logs During Platform Use
Gaming Information Betting history, win/loss records During Gameplay

ace89 will never ask for your password, PIN, or OTP via direct message or phone call. Any such request should be treated as fraudulent.

03 Use of Data

Ace89 uses your information only for the following legitimate purposes:

  • Account Management: To handle registration, login, identity verification, and account security.
  • Payment Processing: To process deposits and withdrawals accurately.
  • Service Improvement: To analyze usage patterns and improve the gaming experience on the ace89 platform.
  • Promotional Communications: To keep you informed about bonus offers, new games, or updates (you can opt out at any time).
  • Legal Obligations: To comply with applicable laws and regulatory authority requirements.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Responsible Gaming: To identify problematic gaming behavior and provide support.

04 Data Sharing & Third Parties

Ace89 never sells your personal data. However, information may be shared in the following limited circumstances:

  • Payment Partners: Payment gateways such as Mobile Banking, Nagad, and Rocket — only the information required to complete a transaction.
  • Game Software Providers: Limited data required to run games — no personally identifiable information.
  • Legal Authorities: As required under applicable laws of Bangladesh or by court order.
  • Investigative Authorities: When required for money laundering or fraud investigations.

When sharing data with third parties, ace89 ensures they adhere to the same standard of data protection.

ace89 never shares your information with third parties for marketing or advertising purposes.

05 Cookies & Tracking Technologies

Ace89 uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.

  • Essential Cookies: Login sessions and security tokens are essential for the platform to function.
  • Functional Cookies: To remember your language preference and theme settings.
  • Analytics Cookies: To understand which pages are most visited — all data is anonymous.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some ace89 services.

06 Data Security Measures

Ace89 protects your data with internationally recognized security standards. Our security framework includes:

  • SSL/TLS Encryption: All website and app communications are encrypted.
  • Two-Factor Authentication (2FA): OTP-based login for an added layer of security.
  • Firewall & Anti-Fraud Systems: Suspicious activity is detected automatically.
  • Encrypted Data Storage: Stored data is kept in encrypted form.
  • Regular Security Audits: Regular audits are conducted by independent third-party experts.
  • Access Controls: Staff are granted access only to the information necessary for their role.

In the event of a data breach or security incident, ace89 will notify affected users as quickly as possible and take all necessary action.

07 Data Retention Period

Ace89 does not retain your data indefinitely. Retention periods are determined by the type of information:

  • Account Information: For the duration of the active account and up to 5 years after closure.
  • Transaction Records: Up to 7 years where legally required.
  • Cookies & Session Data: Up to 30 days after the session ends.
  • Communication Logs: Support conversations are stored for up to 1 year.

Once the retention period expires, data is securely deleted or anonymized.

08 Your Rights

As an ace89 user, you have the following rights over your own data:

Right to Access

You have the right to know what information ace89 holds about you.

Right to Rectification

You may contact support to request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data after account closure, provided there is no legal obligation to retain it.

Right to Restrict Processing

You may request that the use of your data be restricted to specific purposes.

Right to Data Portability

You may request a copy of your data in a portable format.

Right to Object

You may object to marketing communications or specific data processing activities.

To exercise any of these rights, write to [email protected]. ace89 typically responds within 30 days.

09 Minors' Data

Ace89 is strictly not intended for anyone under 18. We do not knowingly collect personal information from minors.

If anyone creates an account using a false age and ace89 becomes aware of this, the account will be immediately closed and all associated data will be deleted.

If you believe a minor is using ace89, please contact our support team immediately.

10 Right to Modify Policy

Ace89 reserves the right to update this Privacy Policy in part or in full at any time. Any changes will be reflected with a revised date on this page.

For significant changes, we will attempt to notify you in advance via your registered mobile number or email. Continued use of ace89 after any changes takes effect will be considered your acceptance of the updated policy.

We recommend checking this page regularly for the latest updates.

11 Contact

For any questions, requests, or complaints regarding the Privacy Policy, please contact the ace89 support team:

[email protected]

Support Available: 24 hours a day, 7 days a week

Why ace89 Is Trusted With Your Data

Our Privacy Policy is not just words on a page — it is applied in practice at every step.

End-to-End Encryption

Every transaction and message on ace89 is secured with SSL/TLS encryption. No third party can intercept or read your data in transit.

Strict Identity Verification

Ace89 is committed to ensuring accounts are only accessible by their rightful owners. OTP verification and ID checks provide that assurance.

Encrypted Database

All data stored on ace89's servers is held in encrypted form. The data remains unreadable even with direct server access.

Anti-Fraud System

Ace89's automated systems monitor for suspicious activity around the clock. Any unusual login or transaction triggers an immediate alert.

No Sale of Personal Data

Ace89 never shares your information with third parties for advertising or marketing purposes. This is a core commitment we stand by.

Regular Security Audits

Ace89 regularly engages external security experts to audit its systems. Any vulnerabilities identified are addressed immediately.

Frequently Asked Questions

Answers to the most frequently asked questions about our Privacy Policy.

No, never. ace89 does not sell your personal data to any advertisers or marketing companies. Data is used solely for service delivery and legal compliance.

After account closure, ace89 may retain data for up to 5 years for legal purposes. Transaction records may be kept for up to 7 years in accordance with applicable law. Data is securely deleted once the retention period expires.

Yes, ace89 stores payment numbers to process transactions and withdrawals. This information is kept encrypted and is only used for authorized transactions.

Yes, you can opt out of ace89 promotional messages or emails at any time. Simply contact support or use the unsubscribe link at the bottom of any message.

Email [email protected] with your request. ace89 typically responds within 30 business days. Some information may be requested to verify your identity.
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